FAQ
Questions households ask
How do you decide the price?
After a walkthrough, in writing. The estimate is based on rooms, floors, pets, frequency and how the home is today. The page on how pricing works lists each one.
What happens at the first visit, and how long does it take?
A pair cleans to the checklist you agreed at the walkthrough. A first visit runs longer than later ones, and the estimate gives the time.
Do I need to be home, and what about keys and alarms?
No. Many customers give us a key or code. Our policies page says how we store and return keys and handle alarm codes.
Who comes to my home?
A pair from our crew of twelve. Haeun or Makena introduces them at the walkthrough or the first visit, and a recurring customer keeps the same pair.
Are you insured, and can I see the certificate?
Yes, with general liability insurance. Ask and we send the certificate of insurance before your first visit; the limits are printed on it.
What if something is missed, broken or missing?
Tell us within 48 hours. A missed area is redone at no charge, and a broken item goes through our insurance. The terms are on our policies page.
Which products do you use, and can they be fragrance-free?
The six on our product list, each with its Safer Choice label named. Fragrance-free versions are available if you ask.
Do you clean homes with pets?
Yes. We agree at the walkthrough where each pet stays during the visit, and we do not open a door a pet could get through.
What is the cancellation and lockout policy?
A reschedule with 48 hours' notice costs nothing. After that, or after a lockout, the fee in your service agreement applies.
Where do you clean, and can you come the same day?
Portland and the counties around it, listed on our areas page. We book several days ahead and do not offer same-day cleans.
Not here? Ask us.
Write or call. Haeun or Makena answers by the next business day.